Rubbish Collection Edgware Service Terms and Conditions

These Terms and Conditions set out the basis on which we provide our rubbish collection and waste removal services in and around Edgware. By booking a collection or otherwise using our services, you agree to be bound by these Terms and Conditions. You should read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, unless the context requires otherwise:

Customer means the person, business or organisation requesting or receiving the rubbish collection service.

Service means any rubbish collection, waste removal, clearance, loading, transportation, or related work carried out by us.

Waste means any items, materials, refuse or rubbish presented by the Customer for collection and disposal as part of the Service, including household waste, commercial waste, garden waste, bulky items and general mixed rubbish.

We, us and our mean the company providing the rubbish collection service trading as Rubbish Collection Edgware.

Agreement means the contract between us and the Customer incorporating these Terms and Conditions and the details of the booking.

2. Scope of Service

We provide rubbish collection and waste removal services within Edgware and surrounding areas. The specific Service to be provided, including the estimated volume or weight of Waste, access requirements, date and time of collection, and any additional work, will be agreed with the Customer at the time of booking.

We will use reasonable care and skill in providing the Service, and we will carry out the Service substantially in accordance with the details provided in the booking confirmation. We do not provide skips or skip hire unless expressly stated in writing.

3. Booking Process

3.1 Bookings can be made by phone, email or through any online booking facility we may provide. The Customer must provide accurate and complete information regarding the type and quantity of Waste, the location, access details, and any other relevant circumstances, such as parking restrictions or limited access.

3.2 Any quotation provided before we have physically inspected the Waste is an estimate only, based on the information supplied by the Customer. If, upon arrival, the actual volume, weight, type of Waste, or access conditions differ from what was described, we may revise the quotation and agree a new price with the Customer before commencing the Service.

3.3 A booking is only accepted and the Agreement formed when we confirm the booking and, where applicable, the Customer has accepted our quotation and agreed to these Terms and Conditions.

3.4 The Customer must ensure that they, or an authorised representative, are present at the property during the agreed time window, unless otherwise agreed in advance.

4. Access and Parking

4.1 The Customer is responsible for ensuring suitable access to the Waste and for providing any necessary information about restricted access, stairs, lifts, gate codes or parking requirements.

4.2 The Customer must arrange any necessary permits or permissions for parking or access where required. Any parking fees or penalties incurred as a result of providing the Service may be added to the Customer's invoice.

4.3 If we are unable to safely access the Waste due to access issues, unsafe conditions, or missing permits not disclosed at the time of booking, we may cancel or reschedule the Service and may charge a call-out or waiting fee.

5. Waste Types and Regulations

5.1 We operate in accordance with applicable UK waste management legislation and duty of care requirements. The Customer agrees to comply with all relevant waste regulations when presenting items for collection.

5.2 The Customer must clearly declare any hazardous or specialist Waste at the time of booking. This may include, but is not limited to, asbestos, chemicals, solvents, oils, clinical or medical waste, gas cylinders, tyres, batteries, paint, fluorescent tubes, and electrical or electronic equipment requiring special handling.

5.3 We reserve the right to refuse to collect any Waste which we reasonably believe to be hazardous, illegal, unsafe to handle, or not in compliance with current UK waste management legislation.

5.4 Where we agree to collect Waste that requires special handling or disposal, additional charges may apply, and we will inform the Customer of these charges before commencement of the Service.

5.5 Once collected, the Waste becomes our property, and we will transport and dispose of it in accordance with applicable laws, using licensed facilities and lawful methods of recycling, recovery or disposal wherever possible.

6. Pricing and Quotations

6.1 Our charges are generally based on a combination of the volume, weight and nature of the Waste, the time taken to complete the Service, and any additional labour or access difficulties.

6.2 Any quotation given is valid only for the period stated on it or, if no period is stated, for 30 days from the date of issue, provided the information originally supplied by the Customer remains accurate.

6.3 We reserve the right to adjust our prices from time to time. The price payable by the Customer is the price agreed at the time of booking, subject to any adjustments required where the Waste or site conditions differ from those originally described.

7. Payment Terms

7.1 Unless otherwise agreed in writing, payment is due on completion of the Service. We may accept cash, card payments or other payment methods as notified to the Customer.

7.2 For business Customers with approved accounts, payment terms will be as agreed, usually within a specific number of days from the date of invoice. Invoices must be paid in full without set-off or deduction.

7.3 If payment is not received when due, we may charge interest on the overdue amount at the statutory rate allowable under UK law until payment is made in full. We may also suspend further services to the Customer until all outstanding amounts are settled.

7.4 The Customer is responsible for all reasonable costs and expenses we incur in recovering any overdue sums, including legal and debt recovery costs.

8. Cancellations and Rescheduling

8.1 The Customer may cancel or reschedule a booked Service by providing us with reasonable notice. We request at least 24 hours notice for cancellations or changes wherever possible.

8.2 If the Customer cancels the Service with less than 24 hours notice, or fails to provide access at the agreed time, we reserve the right to charge a cancellation fee or call-out fee to cover our costs.

8.3 We may cancel or reschedule the Service in the event of circumstances beyond our reasonable control, including extreme weather, road closures, vehicle breakdowns, staff illness or safety concerns at the collection site. In such cases, we will aim to provide as much notice as reasonably possible and offer an alternative date or time.

9. Customer Responsibilities

9.1 The Customer must ensure that the Waste to be collected is safely accessible and does not pose a health or safety risk to our staff or the public. Sharp objects, broken glass and heavy items should be clearly identified and, where possible, safely contained.

9.2 The Customer must not include in the Waste any items that are prohibited or require special handling unless previously agreed with us in writing.

9.3 Where we are required to enter the Customer's property, the Customer must provide a safe working environment and inform us of any known risks, such as loose flooring, structural issues, or aggressive animals.

9.4 The Customer is responsible for obtaining any necessary permissions, consents or approvals from landlords, managing agents, neighbours or local authorities in relation to the removal of items from the premises.

10. Our Responsibilities and Liability

10.1 We will exercise reasonable care and skill in providing the Service and will make reasonable efforts to collect the Waste during the agreed time window. However, any times given for arrival or completion are estimates only and are not guaranteed.

10.2 While providing the Service, we will take reasonable care to avoid damage to property. The Customer should remove or protect any items that could be damaged during the clearance or removal process.

10.3 We will not be liable for any indirect, consequential, or economic loss, including loss of profits, revenue, business or goodwill, arising out of or in connection with the Service, whether in contract, tort or otherwise.

10.4 Our total liability to the Customer for any loss or damage arising out of or in connection with the Service, whether in contract, tort or otherwise, shall be limited to the amount paid or payable by the Customer for the specific Service giving rise to the claim, except in cases of death or personal injury caused by our negligence or fraud, for which liability cannot be limited under UK law.

10.5 We are not liable for any pre-existing damage to the Customer's property or belongings, or for any damage that could not reasonably have been avoided while performing the Service with appropriate care and skill.

11. Insurance

We maintain appropriate public liability and, where applicable, employer's liability insurance for the purposes of carrying out our rubbish collection and waste removal services. Details of our insurance cover can be provided on request.

12. Complaints

If the Customer is dissatisfied with any aspect of the Service, they should contact us as soon as reasonably possible, providing details of the issue and any supporting information. We will investigate the complaint and aim to respond and, where appropriate, propose a resolution within a reasonable timeframe.

13. Data Protection and Privacy

We may collect and process personal data about Customers in order to manage bookings, provide services, process payments, and handle enquiries or complaints. We will handle such personal data in accordance with applicable UK data protection laws and keep it secure and confidential, using it only for legitimate business purposes related to the provision of our services.

14. Force Majeure

We will not be in breach of the Agreement or otherwise liable for any delay or failure in performing our obligations if such delay or failure results from events, circumstances or causes beyond our reasonable control. These may include, but are not limited to, extreme weather, natural disasters, accidents, acts of terrorism, strikes, utility failures, or restrictions imposed by authorities.

15. Variation of Terms

We may amend these Terms and Conditions from time to time to reflect changes in the law, regulatory requirements, or our business practices. The version applicable to a particular booking will be the version in force at the time the booking is accepted. The latest version of our terms will be available on request.

16. Severability

If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision will be deemed deleted, but the remaining provisions will continue in full force and effect.

17. Entire Agreement

These Terms and Conditions, together with any quotation or booking confirmation, constitute the entire Agreement between the Customer and us in relation to the Service and supersede any prior understandings, representations or agreements, whether written or oral.

18. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Service provided.

By booking a rubbish collection with us or using our waste removal services in Edgware and the surrounding area, you confirm that you have read, understood and agree to these Terms and Conditions.